Self Storage Frequently Asked Questions
Getting Started with Storage
When can I move in?
You can move in anytime during building access hours.
What type of documentation is needed to rent a space?
A government-issued photo ID, such as a driver’s license, state ID, or passport, is required. Renters must be at least 18 years old. We also require insurance. You can either provide proof of your own coverage or choose one of our affordable insurance options.
How much space will I need?
Our online storage unit size guide can help you estimate the right size. You can also call or visit our office; our team will guide you in selecting the best fit for your belongings.
Do I need to sign a long-term lease?
No, all of our rentals are month-to-month unless you prefer a longer-term option. If you are interested, ask our staff about prepayment specials.
Payments and Policies
What forms of payment do you accept?
We accept VISA, MasterCard, American Express, Discover, checks, money orders, and cash.
How do I make a payment?
Payments can be made in person, by mail, or through our website. For convenience, you can also sign up for automatic monthly payments.
How much notice needs to be given before I move out?
We ask for a 10-day notice before moving out. All of our contracts are month-to-month.
Are there any items that I am NOT able to store in my unit?
Items such as liquids, explosives, flammable liquids, toxic materials, and perishables are not permitted. If you are unsure about a specific item, please ask our staff before storing it.
Facility Features and Access
Does someone have to be in the office to allow me building access?
No, you will be given your security pass code at the time of signing. This code allows you access during regular building hours, from 6:00 AM to 8:00 PM, seven days a week.
Can anyone get into the storage building?
No. Only active tenants with a valid pass code can enter through the keypad system. Non-tenants are not allowed inside.
Do you sell boxes and other supplies?
Yes, we sell a variety of moving and packing supplies in our office to help with your move.
Do you have handcarts and dollies available?
Yes, tenants are welcome to use our complimentary carts to make moving items easier.
